Privacy policy

Last updated: [date]. Data controller: [legal name / business], [address], hello@thepetsoul.com.

What we collect

• From the booking form: your first name, email, how you'd like the reading delivered (and your Instagram handle or WhatsApp number if you choose those), your pet's details, photos, your questions, and your answers to the health check.
• From PayPal: confirmation that you paid, the amount, a transaction ID and the email on your PayPal account. We never receive your card or bank details.
• Technical: our server keeps standard logs (IP address, time, page requested) for security, for up to 30 days.

Why we use it

Only to do and deliver your reading, to contact you about your order, and to handle refunds or questions. The legal basis is performing our contract with you.

Who we share it with

• PayPal, to process your payment.
• Our email provider, to send your confirmation and reading.
• Our hosting provider, which stores the website and orders.

We don't sell your data and we don't use it for advertising. We never post your pet, your questions or your reading without your written permission.

How long we keep it

Photos and questions are deleted 90 days after your reading is delivered, unless you ask us to keep them (for example, for a follow-up). Order and payment records are kept as long as tax law requires.

Your rights

You can ask to see, correct or delete your data, or object to how we use it, by emailing hello@thepetsoul.com. If you're in the EU/UK, you can also complain to your data protection authority.