Terms of service
Last updated: [date]. Operated by [legal name / business], [country].
What the service is
The Pet Soul offers spiritual and intuitive readings for cats and dogs (the Signature Aura Reading) and an Aura Defense service. These are offered for personal insight and entertainment. They are not veterinary advice, diagnosis or treatment, and they never replace a veterinarian. Any notes about your pet's body are invitations to check with your vet. If your pet shows urgent symptoms, contact a vet right away.
Orders and delivery
- You must be 18 or older to order.
- Your reading is delivered within 72 hours. The 72 hours start once your payment is complete and we have a usable photo. If a photo is too dark or unclear, we'll ask for another and the 72 hours restart.
- Readings are delivered as a voice message and a one-page report, by email, Instagram DM or WhatsApp, as you choose.
- Aura Defense is valid for 3 years from the date it is placed, and includes a check-in at 12 months.
Payment
Prices are in US dollars and are shown before you pay. Payments are processed by PayPal; we never see or store your card details.
Refunds
- If your reading is not delivered within 72 hours of a complete order, you get a full refund.
- Once a reading has been delivered it can't be refunded, because it has already been performed. We're happy to send a free follow-up voice note to clarify one answer.
- To ask for a refund, email hello@thepetsoul.com with your order number.
Your photos and stories
We use your photos and answers only to do your reading. We'll never post your pet, your questions or your reading publicly without your written permission. See the privacy policy.